Refund Policy

Disclaimer

VPS.COM.PK reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and VPS.COM.PK is not responsible for any change in exchange rates between time of payment and time of refund.

Cancellations

Customers may cancel at any time by emailing [email protected] VPS.COM.PK gives you an unconditional 30 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice.

Cancellations requested after the initial 30 days for Shared and Reseller accounts will go into effect on the renewal date for that particular hosting package. Unless specifically requested, the account will remain active until the period expires.

Refunds

If the account is eligible, any request for a refund outside of the initial 30 day period will be given on a prorated basis with any previous extended term discount withheld. Refunds are to be determined once the account has been canceled.

There are no refunds on dedicated servers, administrative fees, managed services, and install fees for custom software. Any domain name purchases are non-refundable.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Any funds sent to VPS.COM.PK which are in excess of the amount owed can only be reimbursed in the form of Account Credit and cannot be refunded.